Welcome to Lightwave Customer Support. How can we help?

Need service? Call 866.999.6954 Email: techsupport@lightwavetherapy.com

Hours: M – F 8am – 4pm MST (AZ)

Access FAQs: FAQs

Protocols: LW & TLi Protocols

Video Training & How To: Videos

Provider Resource Center: Resource Center

Support Page: Support

Software Updates & Utilities: Update Page

Software Update Center

Disclaimer: If you are not sure on which update to use call 866.999.6954. LW is not and will not be responsible for any issues or down time caused by improper or incorrect use of any updates.

Update Version: 5.0.14 April 2023

New features and updates:

  • All TLi included
  • Removed Fade button
  • Update Panel Name: LWDK104 > ELITE RRIB

NOTE: Most browsers will have security software and may attempt to prevent you from downloading update files. You will need to either turn off any security protection or force the download. Keep an eye out for a prompt about “unsafe” or “potential harmful file” and force / bypass the security to download.

Download Update File Here

Update instructions

All Software Updates Page

Provider Resouces and Downloads


Boot Repair Utility: 1.0.0 Nov 2022

Boot Repair Utility