Welcome to Lightwave Customer Support. How can we help?
Need service? Online Support Request or Email: techsupport@lightwavetherapy.com
Call 480-751-1060 Hours: M – F 8am – 4pm MST (AZ)
Access FAQs: FAQs
Protocols: LW & TLi Protocols
Video Training & How To: Videos
Provider Resource Center: Resource Center
Support Page: Support
Lightwave Software Update Center
Disclaimer: If you are not sure on which update to use call 866.999.6954. LW is not and will not be responsible for any issues or down time caused by improper or incorrect use of any updates.
Update Version: 5.2.13 Dec 2024 – Only for Serial Numbers dated 2022-NA1-00XX or newer. Do not use on older models. Call for assistance.
New features and updates:
- Added “delayed start”
- Changed “IR” text to “NIR” text (clarify near infrared)
- Added boot/pic error patch repair to config menu
NOTE: Most browsers will have security software and may attempt to prevent you from downloading update files. You will need to either turn off any security protection or force the download. Keep an eye out for a prompt about “unsafe” or “potential harmful file” and force / bypass the security to download.
Update Version: 5.0.14 April 2023 – For ALL Lightwave panel systems as of Jan 2020 (Serial 2020-NA1-00XX and up)
New features and updates:
- All TLi included
- Removed Fade button
- Update Panel Name: LWDK104 > ELITE RRIB
NOTE: Most browsers will have security software and may attempt to prevent you from downloading update files. You will need to either turn off any security protection or force the download. Keep an eye out for a prompt about “unsafe” or “potential harmful file” and force / bypass the security to download.
Provider Resouces and Downloads
Boot Repair Utility: 1.0.0 Nov 2022 – Boot Repair Utility